Lock Necklace

Processing Time

The order will be shipped within 1-3 business days after you place the order.

Estimated Shipping Time

1-3 days: Luxembourg

2-5 days: Germany, France, United Kingdom, Belgium, Switzerland, Netherland.

2-8 days: Rest of Europe. 

7-10 days: United States.

5-24 days: Rest of the world.

Shipping Time listed in business days. We'll do our best to meet these shipping estimates, but due to the COVID-19, we cannot guarantee them. The holiday season may cause some delays (such as Thanksgiving, Black Friday, Christmas, New Year, Hanukkah and other major holidays), we appreciate your understanding. 

Shipping Fees:

Europe:

FREE Shipping.

United States:

Order Below 60 €: Shipping Cost 6.20 €.

Order Above 60 €: FREE Shipping.

Worldwide:

Order Below 80 €: Shipping Cost 8.90 €.

Order Above 80 €: FREE Shipping.

Where We Ship To?

We are shipping over 150+ countries. However, due to restrictions of our shipping partner, we do not ship to the following countries: Afghanistan, Angola, Argentina, Armenia, Burma, Cape Verde, Chad, Congo, Cote d'Ivoire, Crimea, Cuba, Jordan, Iran, Iraq, Liberia, Libya, , North Korea, Oman, Romania, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, Zimbabwe.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Although no customers have been taxed from our shipped parcel so far. 

Tracking Your Order Status:

For European orders:

Once your order has been placed, you will receive an order confirmation email. In order to speed up the delivery, we will adopt the local post office's delivery method without tracking code. 

For International orders:

Once your order has been placed, you will receive an order confirmation email. A shipping confirmation email will be sent to you once the order has been dispatched. Through the email “view your order” button, you will redirect to Chic Scout website. And be able to track your parcel status using the tracking number and tracking link provided.

Remark: sometimes, the tracking information will become available 2-3 days after parcel dispatch.

Cancellation Policy

You can only request a cancellation within 1 hour of purchase. 

If you have any further questions related to your delivery, please contact our Customer Service team. Email us at support@chicscout.com