Shipping & Delivery

Free shipping worldwide on all orders (except scrunchies) in November 2020.

Processing Time

The order will be shipped within 1-5 business days after you place the order.

Estimated Shipping Time

1-3 days: Luxembourg

2-5 days: Germany, France, UK, Belgium, Netherland.

2-8 days: Rest of Europe. 

5-24 days: Rest of the world.

Shipping Time listed in business days. We'll do our best to meet these shipping estimates, but due to the COVID-19, we cannot guarantee them. The holiday season may cause some delays (such as Thanksgiving, Black Friday, Christmas, New Year, Hanukkah and other major holidays), we appreciate your understanding. 

Shipping Fees:

Europe:

Order Below 24 €: Shipping Cost 5.30 €.

Order Above 24 €: FREE Shipping.

Worldwide:

Order Below 70 €: Shipping Cost 8.90 €.

Order Above 70 €: FREE Shipping.

Where We Ship To?

We are shipping over 150+ countries. However, due to restrictions of our shipping partner, we do not ship to the following countries: Afghanistan, Angola, Argentina, Armenia, Burma, Cape Verde, Chad, Congo, Cote d'Ivoire, Crimea, Cuba, Jordan, Iran, Iraq, Liberia, Libya, , North Korea, Oman, Romania, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, Zimbabwe.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Although no customers have been taxed from our shipped parcel so far. 

Tracking Your Order Status:

For Luxembourg orders:

Once your order has been placed, you will receive an order confirmation email. In order to speed up the delivery, we will adopt the local post office's delivery method without tracking code. 

For International orders:

Once your order has been placed, you will receive an order confirmation email. A shipping confirmation email will be sent to you once the order has been dispatched. Through the email “view your order” button, you will redirect to ChicScout website. And be able to track your parcel status using the tracking number and tracking link provided.

Remark: sometimes, the tracking information will become available 2-5 days after parcel dispatch.

Cancellation Policy

You can only request a cancellation within 1 hour of purchase. 

If you have any further questions related to your delivery, please contact our Customer Service team. Email us at support@chicscout.com